FAQ
This area was created to provide answers to the most frequent questions that we receive from our loyal customers. If you don’t find the answer to your question, call us at (407) 614-6158 or email your questions to info@fencemallfl.com and one of our staff members will contact you within 24 hours. Check out the examples below.
ARE ESTIMATES FREE?
Yes, we provide in person estimates or virtual estimates with measurements and/or survey for free.
WHAT AREAS DO YOU COVER?
Orange County, Osceola County, Polk County, Lake County, and Seminole County
Parts of: Volusia County (Debary, Deltona, Orange City and Deland), Marion County, and Sumter County
**Due to limited staff, we’re asking for a clear copy of survey along with approximate measurements to give virtual quote for Volusia, Marion and Sumter County. You can email this information to info@fencemallfl.com or text to 407-630-2042 along with name and property address.**
WHAT COLOR MATERIAL DO YOU OFFER?
Vinyl: White or Tan/Beige only
Aluminum: Black or custom powder coating (extra $)
Wood: Pressure Treated Pine
Chain Link: Black or Galvanized
Metal Panel: Black, Bronze or White
HOW SOON CAN YOU INSTALL MY FENCE?
Installation time-frames depend on the type of fence being installed as well as the time of season purchased.
Some projects require permits and HOA approval. We handle all paperwork necessary as a courtesy to you, depending on how soon we get approvals needed, the average turn around time is usually about 4-6 weeks.
****Some HOA’s charge a fee which is NOT included in your contract pricing. We cannot guarantee HOA approvals****
Projects not requiring permits and/or HOA approval can be started as soon as 2-4 weeks from contract signing.
Special ordered projects can take up to 6-7 weeks to be started. We will always be transparent about expected start dates.
WHAT IF I CANCEL AFTER SIGNING A CONTRACT, OR NEED TO RETURN MATERIAL?
No returns after 30 days. A 35% restocking-fee will be applied to all returns made within 30 days.
**NO returns accepted for Special ordered material. Special orders includes, chain link, wood, picket fencing, 5 + 1, 4 + 2, etc.**
WHAT IF MY SPRINKLERS ARE ON MY PROPERTY LINE, OR AT ON MY NEIGHBORS PROPERTY?
Fence Mall uses your home survey approved by your local tax assessor’s office. Fence Mall is NOT responsible for any sprinklers or other unmarked buried lines that are on your property line or perhaps even on your neighbors property, that may be cut or damaged during the installation process. Those should be handled prior to installation with your home builder or even an irrigation repair specialist.
We must be made aware of any sprinkler issues to then delay installation, or installation will continue as scheduled.
MY FENCE IS BEING INSTALLED TODAY, DO I NEED TO BE HOME?
No, being home is not a requirement for our installation team to get started.
DO YOU USE CONCRETE ON YOUR POSTS?
Yes, every post uses 60 lbs of concrete. Which requires us to dig out dirt to pour in concrete and insert post.
WHAT KIND OF WARRANTY DO YOU OFFER?
Warranty warrants that our vinyl products will be free of manufacturer and material defects. The warranty warrants that our vinyl products will not peel, flake, blister, corrode, rot or abnormally discolor when subjected to normal use and proper installation procedures. Likewise, the powder coating finish on our aluminum fences will not peel, crack, chip, or blister for as long as you own the fence.
The warranty does not cover damages caused by improper use, misuse, abuse, product painting, neglect, vandalism, acts of nature or normal weathering conditions.
We offer a 1 year workmanship warranty with each new fence. It will cover leaning and adjustments of posts and gates as well as overall straightening of the fence that becomes defective due to improper installation.
CAN I PURCHASE MATERIALS FROM YOU WITHOUT BEING LICENSED AND INSTALL MY OWN FENCE?
Yes we would be glad to provide you the materials necessary for your DIY project.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, personal checks, business checks, Zelle and all major debit/credit cards. We charge a 3% fee on all card payments.
We also offer financing with 5 different companies.
HOW CAN I CLEAN MY VINYL FENCE?
The following cleaners and a soft brush can be used:
Mr. Clean Magic Eraser
Simple Green All-Purpose Cleaner
Mr. Clean Multi-Purpose Cleaner
Lysol Multi-Surface All-Purpose Cleaner
Windex Multi-Surface Cleaner
Vinegar and Water
Do not use cleaners containing aggressive organic solvents because they could affect the surface appearance of the vinyl. Examples of such cleaners are: chlorine bleach, liquid grease remover, strong soaps, and detergents containing organic solvents, nail polish remover, and furniture polish/cleaners.
For heavy dirt build-up, you may wish to use a pressure washer. When planning to pressure wash your fence, take caution to either secure or remove post and picket caps and/or accessories that may detach under water pressure and be damaged.
HOW LONG WILL MY FENCE INSTALLATION TAKE?
Most fence installations will be completed within 1-2 working days assuming weather isn’t a factor. Final payment is due the day of completion.