FAQ

Yes, we provide in person estimates or virtual estimates with measurements and/or survey for free. To get a quote, simply contact us through our website, by phone, or by email. We’ll schedule an appointment to assess your needs, discuss options, and provide a detailed estimate for your project.

 

Orange County, Osceola County, Polk County, Lake County, and Seminole County

Parts of: Volusia County (Debary, Deltona, Orange City and Deland), Marion County, and Sumter County

**Due to limited staff, we’re asking for a clear copy of survey along with approximate measurements to give virtual quote for Volusia, Marion and Sumter County. You can email this information to info@fencemallfl.com or text to 407-630-2042 along with name and property address.**

 

We offer a range of fencing options including vinyl, aluminum, chain link, and wood fences. Each type has its own benefits, from low maintenance and durability to classic aesthetics and security.

We can also order and request any special-order items like colored vinyl, puppy picket aluminum or custom gates etc.

Yes, we would be glad to provide you the materials necessary for your DIY project.

We accept cash, personal checks, business checks, Zelle, ACH, Wire and all major debit/credit cards. We charge a 3% fee on all card payments.

We also offer financing with various companies.

Installation timeframes depend on the type of fence being installed as well as approvals if needed.

Some projects require permits and HOA approval. We handle all paperwork necessary as a courtesy to you, depending on how soon we get approvals needed, the average turn around time is usually about 2-6 weeks. A property survey will be required. If a property survey is not available, a survey can be provided to you for a cost.

****Some HOA’s charge a fee which is NOT included in your contract pricing. We cannot guarantee HOA approvals****

Projects not requiring permits and/or HOA approval can be started as soon as 1-4 weeks from contract signing.

Special ordered projects can take up to 6-7 weeks to be started. We will always be transparent about expected start dates.

For material purchases: No returns after 30 days. A 35% restocking fee will be applied to all returns made within 30 days.

**NO returns accepted for Special ordered material. Special orders include: chain link, wood, picket fencing, 5 + 1, 4 + 2, gates, etc.**

For installations: Contract may be canceled by either yourself or Fence Mall in writing by midnight of the third business day after signing or by mail postmarked no later than 3 business days after signing. If you cancel this contract at any time after the 3rd business day, then you have created a breach of contract with Fence Mall and Fence Mall shall be entitled to a cancellation fee of a minimum of 35% of the contract price.

We use your property survey to determine where the fence is to be erected although landscapers and home builders may not when placing your sprinklers etc.

If your sprinklers are on your property line or on your neighbor’s property, it’s important to address this before installing your fence. Confirm property lines, discuss the situation with your neighbor, home builder and/or landscaper and adjust sprinkler placement if necessary.

We will NOT be held responsible for damages to sprinklers heads, lines/systems, underground pipes, drains, foundations, septic tanks, pool piping, private gas lines or any other unmarked or privately owned underground system during the installation process.

You don’t have to be home for the installation, however, it is recommended.

Most fence installations will be completed within 1-3 working days assuming weather isn’t a factor. Final payment is due the day of completion.

Yes, every post uses 60 lbs of concrete. Which requires us to dig out dirt to pour in concrete and insert post.

Vinyl Fences: Generally low maintenance; occasional cleaning with soap and water.

Aluminum Fences: Minimal maintenance; periodic cleaning to remove dirt and debris.

Chain Link Fences: Low maintenance; occasional inspections for rust or damage.

Wood Fences: Regular upkeep including staining or painting to protect against weathering and pests.

The following cleaners and a soft brush can be used:

Mr. Clean Magic Eraser

Simple Green All-Purpose Cleaner

Mr. Clean Multi-Purpose Cleaner

Lysol Multi-Surface All-Purpose Cleaner

Windex Multi-Surface Cleaner

Vinegar and Water

Do not use cleaners containing aggressive organic solvents because they could affect the surface appearance of the vinyl. Examples of such cleaners are: chlorine bleach, liquid grease remover, strong soaps, and detergents containing organic solvents, nail polish remover, and furniture polish/cleaners.

For heavy dirt build-up, you may wish to use a pressure washer. When planning to pressure wash your fence, take caution to either secure or remove post and picket caps and/or accessories that may detach under water pressure and be damaged.

Yes, heavy winds can cause fences to lean or collapse, and flooding can erode the soil around the fence posts, leading to instability. It’s important to check the fence after such conditions and address any issues promptly to avoid further damage.

Coverage for fence damage due to storms typically depends on your insurance policy. Check with your insurance provider to understand your coverage and process for filing a claim for storm-related damage.

We will provide a workmanship warranty with each new fence installation for a period of 1 (one) year from the date of installation. This warranty covers the labor on errors in installation only and does not extend to anything listed under “Warranty Exclusions”. Fence materials are subject to weathering resulting in changes in appearance, condition, and operation due to the exposure to the elements, and over time will show their age as a result of these natural changes. All warranties are null and void if payment is not received per contract terms.

Warranty Exclusions:

Warranty does not cover damages caused by improper use, misuse, abuse, product painting, neglect, vandalism, acts of nature or normal weathering conditions. Failure to provide reasonable and necessary maintenance. It also does not include normal wear and tear, slight discoloration or chalking caused by prolonged exposure to the elements, mildew, or pollution. Impact of foreign objects, fire, damage caused by large animals, distortion due to exposure to heat sources, including but not limited to building or pavement heat build-up, outdoor grills, etc. In the event there is damage caused by such, you can reach out to Fence Mall for a repair quote. Wood is excluded from warranty as it is considered a natural product and Fence Mall shall not be held liable for any labor, similar costs or damage which may be associated with the natural characteristics of wood.